Shipping policy

Shipping policy

Thank you for choosing us for your shopping needs. To ensure a clear understanding of our shipping process, please review the following policy:

1. Order Processing: Orders will be processed within 1-3 business days, but during high season or sales events please allow up 7 business days to process shipping.

2. Estimated Delivery Times: For domestic orders, once shipped, delivery times typically range from 2 to 10 business days, depending on the efficiency of your carrier. International shipping may take anywhere between 2 and 8 weeks for delivery.

3. Shipment Cancellations: Once an order has been marked as shipped, it cannot be canceled. We recommend reviewing your order carefully before completing the purchase.

4. Packages Stolen, Damaged or Lost: We understand that having a package stolen or lost can be upsetting. However, Moonlight Raven Art is not held responsible once the packages are shipped and in USPS possession. Once orders are picked up by the mailing carrier (USPS), it is their responsibility to safely deliver it to the customer. If a package is not received, but appears as DELIVERED in the USPS system, to the shipping address provided at checkout, the customer should reach out to USPS directly. Moonlight Raven Art is not responsible for any lost, stolen or damaged packages once they have left our shipping facilities. Please ensure your address is correct before placing your order, this will diminish the possibility of any shipping complications. If the package is returned to our office due to an error in the shipping address entered by the customer, the customer is responsible for any additional shipping costs.

5. Buyers are responsible for any customs and import taxes that may apply. Moonlight Raven Art is not responsible for delays due to customs.

If you haven't received any shipping notifications 8 days after placing your order, or if you have any other questions related to your order please contact us via e-mail at: thaisy@moonlightravenart.com