Refund policy

REFUNDS & RETURNS

Our products are carefully inspected to ensure they are in perfect conditions before we ship them out. A lot of love and attention goes into making sure your experience when shopping with is a magical one.  We stand by the quality of our products and our main priority is that you're satisfied. Please contact us at thaisy@moonlightravenart.com if you are unsatisfied with your purchase.

We gladly accept refunds if we are contacted as soon as your order is received.

The item you wish to return must be unused and in the same condition that you received it in. Items that appear worn or damaged will not be eligible for a refund.

All shipping costs are the responsibility of the customer. Please note we do not refund international customs taxes and shipping charges.  Send evidence clearly showing the problem with the item received and use tracked shipping when sending back your item as we won’t be able to guarantee we will receive your returned item if tracking isn’t used. Any items that do not reach us are the responsibility of the customer.

Any damage incurred by the customer from mis-use cannot be repaired and is not our responsibility and does not warrant a refund. Tarnishing or discoloration due to chemical contact or negligence is not a fault of ours and is not a valid reason for a refund, please see our care instructions on how to avoid this. If you have bought from us and claim you have lost, broken, damaged or caused tarnish to your jewelry due to negligence we are not responsible and DO NOT have to offer a replacement or new pair, once our jewelry has been shipped we aren't responsible for the damage you have caused to your item(s).